Ordering Procedures

To place a buffet order please contact our buffet coordinator who will discuss with you the menus and your requirements and will then go on to make all the necessary arrangements.

Tel: 01952 582969
Fax: 01952 583862
Email: info@hammondscatering.co.uk

After placing your order a confirmation letter will be forwarded to you along with a detailed invoice. If you need to make any alterations to your order this can be done by calling our office on the above number. We always endeavour to supply you with the items requested, however occasionally if a certain product is not available it may be necessary to make a substitution with a similar product.

Notice Required/ Late Bookings

To ensure that we can accept your booking and to be able to accommodate your selected delivery time we advise that you give us as much notice as possible. We will always try to accommodate late bookings i.e. less than 7 days notice but heavy workloads may have an affect on the time we can deliver the buffet.

Payment Terms

On placing your order a deposit of 30% will be required in order to secure the booking. A further 30% deposit will be required one month before the event and the balance must be paid 7 days prior to the event. Payment can be made by cash, cheque (please allow 7 working days for clearance), debit card or credit card. A charge of 3% to cover bank charges will be applied to all ordered being paid by credit card.

Complaints Procedure

If you encounter any problems with an order, no matter how small, please notify our office immediately on receipt of the buffet and we will do everything possible to rectify the situation straight away. All feedback from our customers is acted upon and very much appreciated.

Delivery/ Collection Procedures

We recommend that delivery of the buffet is planned for at least 30 minutes prior to your guests arriving. The food will be delivered and laid out – please ensure that sufficient tables are available to accommodate the food. The buffet tables can be lined with disposable banquet roll if required.

A fluorescent label containing information regarding the time your buffet was despatched and the time the food must be consumed by will accompany your order. Food must be consumed within 4 hours of the despatch time unless it is being kept under the correct refrigerated conditions.

The collection of all platters, baskets etc will be undertaken the following day at a time to suit. Please ensure that all the equipment including all foil platters and baskets are ready for collection – any missing or damaged items will be charged for at the full replacement cost. If the items are not available for collection at the arranged time the customer will need to make arrangements for the equipment to be retuned to us as soon as possible.

Delivery Charges

Subject to minimum numbers, there will be no charge made for deliveries in the Telford/ Shrewsbury area. For orders outside of this area a delivery charge may need to be applied subject to the numbers being catered for and the chosen menu. Please ask our buffet coordinator for a quote.